You have the right to submit requests, complaints, claims, or suggestions (PQRS) related to the service provided by MUSTIQUE SAS, up to a maximum of 7 days after completing the check-out. Please note that your request will be addressed within a maximum period of 30 days.

REQUEST
A fundamental right granted to the petitioner to receive an effective response and information related to the provision of service by the Association.

COMPLAINT
It is the expression or manifestation made by the user due to dissatisfaction or discontent with a service offered by Mustique or an affiliated house.

CLAIM
It is a way of demanding from the Association the improvement in the quality of a service or correcting a situation that hinders or violates the user’s rights.

SUGGESTION
It is advice or a proposal presented by the user for the improvement of a process within the Association, with its purpose related to the provision and attention of the service.