{"id":10023,"date":"2026-05-17T12:31:21","date_gmt":"2026-05-17T17:31:21","guid":{"rendered":"https:\/\/stage.mustique.co\/?page_id=10023"},"modified":"2026-05-17T15:16:07","modified_gmt":"2026-05-17T20:16:07","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/mustique.co\/en\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"\n<div class=\"wp-block-columns has-2-columns is-layout-flex wp-container-core-columns-is-layout-09a2db89 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Tienes derecho a presentar peticiones, quejas, reclamos \/ sugerencias (PQRS) relacionados con el servicio prestado por MUSTIQUE SAS, m\u00e1ximo hasta 7 d\u00edas despu\u00e9s de haber realizado el check-out. Recuerde que su solicitud ser\u00e1 atendida en el plazo m\u00e1ximo de 30 d\u00edas.<\/strong><\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>PETICI\u00d3N<\/strong><br>Derecho fundamental que se concede al peticionario de recibir respuesta efectiva e informaci\u00f3n relacionada con la prestaci\u00f3n del servicio por parte de la Asociaci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>QUEJA<\/strong><br>Es la expresi\u00f3n o manifestaci\u00f3n que hace el usuario por el malestar o descontento de un servicio ofrecido por Mustique o por una casa afiliada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>RECLAMO<\/strong><br>Es la manera de exigirle a la Asociaci\u00f3n la mejora en la calidad de un servicio, o corregir una situaci\u00f3n que impide o atropella el ejercicio de los derechos del usuario.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SUGERENCIA<\/strong><br>Es un consejo o propuesta presentada por el usuario para el mejoramiento de un proceso de la Asociaci\u00f3n, cuyo objeto est\u00e1 relacionado con la prestaci\u00f3n y atenci\u00f3n del servicio.<\/p>\n\n\n\n<div style=\"margin-top:0px;margin-bottom:0px;height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class='fluentform ff-default fluentform_wrapper_3 ffs_default_wrap'><form data-form_id=\"3\" id=\"fluentform_3\" class=\"frm-fluent-form fluent_form_3 ff-el-form-top ff_form_instance_3_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_3_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">PQRS<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='10023' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"3dcfc6bad1\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/10023\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_names_first_name_' id='label_ff_3_names_first_name_' >Nombre<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_3_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"Introduce tu nombre\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_names_last_name_' id='label_ff_3_names_last_name_' >Apellidos<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_3_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Introduce tus apellidos\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_dropdown' id='label_ff_3_dropdown' aria-label=\"Tipo de Identifiaci\u00f3n\">Tipo de Identifiaci\u00f3n<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_3_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_3_dropdown\"><option value=\"\">- Select -<\/option><option value=\"C.C\"  >C.C<\/option><option value=\"C.C. Extranjeria\"  >C.C. Extranjeria<\/option><option value=\"Pasaporte\"  >Pasaporte<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_numeric_field' id='label_ff_3_numeric_field' aria-label=\"Numero de identificaci\u00f3n\">Numero de identificaci\u00f3n<\/label><\/div><div class='ff-el-input--content'><input type=\"number\" name=\"numeric_field\" id=\"ff_3_numeric_field\" class=\"ff-el-form-control\" data-name=\"numeric_field\" inputmode=\"numeric\" step=\"any\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label   aria-label=\"Especifica el motivo de tu contacto\">Especifica el motivo de tu contacto<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_050326378efbb68f5a3407df5f218433'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Petici\u00f3n\"  id='input_radio_050326378efbb68f5a3407df5f218433' aria-label='Petici\u00f3n' aria-invalid='false' aria-required=false> <span>Petici\u00f3n<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_1b890e54a209058e6d56e6f8ef74a5f4'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Queja\"  id='input_radio_1b890e54a209058e6d56e6f8ef74a5f4' aria-label='Queja' aria-invalid='false' aria-required=false> <span>Queja<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_665463aad4b3b264299ef98b260abe4d'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Reclamo\"  id='input_radio_665463aad4b3b264299ef98b260abe4d' aria-label='Reclamo' aria-invalid='false' aria-required=false> <span>Reclamo<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_2bef19279928319f5b036befc5f9937a'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Sugerencia\"  id='input_radio_2bef19279928319f5b036befc5f9937a' aria-label='Sugerencia' aria-invalid='false' aria-required=false> <span>Sugerencia<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_description' id='label_ff_3_description' aria-label=\"Objeto del PQRS\">Objeto del PQRS<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"false\" aria-labelledby=\"label_ff_3_description\" name=\"description\" id=\"ff_3_description\" class=\"ff-el-form-control\" rows=\"5\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_input_text' id='label_ff_3_input_text' aria-label=\"Hotel en el que hosped\u00f3\">Hotel en el que hosped\u00f3<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_text\" class=\"ff-el-form-control\" data-name=\"input_text\" id=\"ff_3_input_text\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style wpf_has_custom_css\"  aria-label=\"Enviar\">Enviar<\/button><\/div><\/fieldset><\/form><div id='fluentform_3_errors' class='ff-errors-in-stack ff_form_instance_3_1 ff-form-loading_errors ff_form_instance_3_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_3_1 = {\"id\":\"3\",\"ajaxUrl\":\"https:\\\/\\\/mustique.co\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"asteriskPlacement\":\"asterisk-right\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_3_1\",\"form_id_selector\":\"fluentform_3\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":false,\"message\":\"Este campo es obligatorio\",\"global_message\":\"Este campo es obligatorio\",\"global\":true}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"Este campo es obligatorio\",\"global_message\":\"Este campo es obligatorio\",\"global\":true}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"Este campo es obligatorio\",\"global_message\":\"Este campo es obligatorio\",\"global\":true}},\"dropdown\":{\"required\":{\"value\":true,\"message\":\"Este campo es 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accommodations. We are very pleased that you are choosing us and will answer all your questions.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-wide-page.php","meta":{"footnotes":""},"class_list":["post-10023","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mustique.co\/en\/wp-json\/wp\/v2\/pages\/10023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mustique.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mustique.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mustique.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mustique.co\/en\/wp-json\/wp\/v2\/comments?post=10023"}],"version-history":[{"count":0,"href":"https:\/\/mustique.co\/en\/wp-json\/wp\/v2\/pages\/10023\/revisions"}],"wp:attachment":[{"href":"https:\/\/mustique.co\/en\/wp-json\/wp\/v2\/media?parent=10023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}